FAQ

1. Product Questions

Q: How do I choose the right tent size?

A: Pick based on your group: 1-person (solo backpackers), 2-person (couples), 4-6 person (families). Check product pages for exact dimensions.

Q: Are your sleeping bags suitable for winter?

A: Yes! We have 4-season bags (-10–20°F) for winter and 3-season bags (20–40°F) for spring/fall—filter by "season" on our site.

Q: Do sleeping pads inflate on their own?

A: Self-inflating pads do; air pads need manual blowing. All include inflation guides.

Q: Are camping lights waterproof?

A: Most have IPX4+ water resistance—safe for rain, but not submersion.

2. Orders & Payment

Q: How long does order processing take?

A: 1-2 business days (Mon-Fri) from our Wiggins, MS facility (1085 E Frontage Dr).

Q: What payment methods do you accept?

A: Credit cards (Visa/Mastercard), PayPal, and Shopify Pay—all secure.

Q: Can I cancel my order?

A: Only before shipping confirmation. Email us immediately with your order number.

3. Shipping & Delivery

Q: Is shipping free?

A: Free standard shipping (3-5 days) for contiguous U.S. orders over $75.

Q: How do I track my order?

A: A tracking number is sent via email once shipped—check your account or the carrier’s site.

4. Returns & Warranty

Q: Can I return unused gear?

A: Yes, within 30 days—needs original packaging and order number. See our Return Policy for details.

Q: Do products have a warranty?

A: 1-year warranty for manufacturing defects (e.g., broken tent poles). Email us with photos to claim.

5. General

Q: Do you ship to Alaska/Hawaii?

A: Yes—standard shipping takes 5-8 days, $12.99 flat rate.

Q: How can I contact support?

A: Email nikooasohnyi89@gmail.com or mail to 1085 E Frontage Dr, Wiggins, MS 39577. Responses within 2 business days.